Last updated: 1 January 2024
Welcome to OnlineBulkSMS ("we", "our", or "us"), operated from Plot 77, Pavan Vihar Colony, Hyderabad, Telangana. We are committed to protecting your privacy and handling your personal data transparently and responsibly. This Privacy Policy explains what information we collect, why we collect it, and how it is used when you visit onlinebulksms.com or use any of our services.
By using our website or services, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our platform.
1. Information We Collect
1.1 Information You Provide Directly
When you register, contact us, or use our services, we may collect:
- Full name, company name, and designation
- Email address and phone / mobile number
- Billing address and GST / PAN details (for invoicing)
- Payment information (processed securely by our payment partners)
- Message content you submit for delivery via our platform
- Communication preferences (opt-in / opt-out choices)
- Support tickets, feedback, and correspondence
1.2 Information Collected Automatically
When you visit our website, we automatically collect certain technical information, including:
- IP address and approximate geographic location
- Browser type, version, and operating system
- Pages visited, time spent, and referral source
- Device identifiers and screen resolution
- Cookies and similar tracking technologies (see Section 6)
1.3 Information from Third Parties
We may receive information about you from payment processors, telecom operators (for delivery reports), and analytics providers in the normal course of providing our services.
2. How We Use Your Information
We use your personal information for the following purposes:
- Service delivery: To provision, operate, and improve our Bulk SMS, RCS, WhatsApp, and API services.
- Account management: To create and manage your account, verify identity, and process transactions.
- Customer support: To respond to queries, resolve disputes, and provide technical assistance.
- Billing: To generate invoices, process payments, and manage subscriptions.
- Communications: To send service-related notifications, security alerts, and — only with your consent — promotional updates about our products.
- Compliance: To meet obligations under TRAI regulations, the Information Technology Act 2000, and any other applicable Indian laws.
- Analytics & improvement: To understand how our platform is used and improve features, performance, and usability.
- Fraud prevention: To detect, investigate, and prevent fraudulent activity and abuse of our platform.
3. Legal Basis for Processing
We process your personal data on the following legal grounds:
- Contract performance: Processing necessary to deliver services you have subscribed to.
- Legal obligation: Processing required to comply with Indian law, TRAI DLT mandates, and regulatory orders.
- Legitimate interests: Fraud prevention, network security, and improving our platform — where these interests do not override your rights.
- Consent: For marketing communications and optional cookies, where you have given explicit consent. You may withdraw consent at any time.
4. Sharing Your Information
We do not sell your personal information. We may share it only in the following circumstances:
- Service providers: Trusted vendors who assist with hosting, payment processing, analytics, and customer support — bound by strict confidentiality agreements.
- Telecom operators: Necessary routing information shared with licensed operators to deliver your messages.
- Regulatory authorities: When required by law, court order, or government/regulatory body directive.
- Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity with prior notice.
- With your consent: In any other situation where you have explicitly consented to sharing.
5. Data Retention
We retain your personal data for as long as your account is active or as needed to provide services. Specifically:
- Account data is retained for the duration of the account plus 3 years after closure.
- Message logs are retained for up to 90 days for delivery tracking and 7 years for billing/compliance records.
- You may request deletion of your account data at any time (see Section 8), subject to legal retention obligations.
6. Cookies
We use cookies and similar technologies to:
- Keep you logged in and remember your preferences
- Analyse website traffic and usage patterns
- Improve site performance and personalise your experience
You can control cookies through your browser settings. Disabling certain cookies may affect functionality. We do not use cookies to track you across third-party websites for advertising purposes.
7. Security
We implement industry-standard security measures including TLS encryption, access controls, regular security audits, and secure data centres to protect your information. However, no system is completely impenetrable, and we cannot guarantee absolute security. Please notify us immediately at support@onlinebulksms.com if you suspect any unauthorised access to your account.
8. Your Rights
You have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request correction of inaccurate or incomplete information.
- Deletion: Request deletion of your data, subject to legal obligations.
- Opt-out of marketing: Unsubscribe from marketing communications at any time using the opt-out link in emails or via our Contact page.
- Data portability: Request a structured, machine-readable copy of your data.
- Withdraw consent: Where processing is based on consent, withdraw it at any time without affecting prior processing.
To exercise any of these rights, email us at support@onlinebulksms.com or call 040 35553777 (Mon–Sat, 10 AM – 6 PM).
9. Children's Privacy
Our services are not directed at persons under 18 years of age. We do not knowingly collect personal data from minors. If you believe a minor has provided us with their information, please contact us immediately.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any external sites you visit.
11. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top and — for material changes — notify registered users via email. Your continued use of our services after any changes constitutes acceptance of the updated policy.
12. Contact Us
If you have any questions, concerns, or requests related to this Privacy Policy, please reach out to us: